Security Information

Our members privacy and security is of the utmost importance. All players are entered with player identification numbers and a system assigned Player ID access-codes. Registration is done via the Internet and credit card details are securely submitted on heavily encrypted pages. The complete player register is stored on a computer separated from the Internet. Our WWW-Server supports the SSL protocol for encrypted communications between our players and the credit card transaction system. All Player account and game information is kept strictly confidential, and kept only on our secure servers separated from the Internet. Only employees who need the information to perform a specific job (for example, our accounting or a customer service staff) are granted access to personally identifiable information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices.

Another security measure is that we register each player IP address. Although we can not rely on this information, it is possible to become aware of sudden changes in playing behavior, which can indicate that a player's membership number and access-code may have been compromised. Please note that in the event that you notice changes to you player account status, you must e-mail us immediately so we can investigate. This ability in no way obligates us to investigate this kind of abnormality.

The harm an intruder can do if the intruder manages to break an access-code is limited to using the access-code for playing only. The access-code cannot be used for revealing the credit card number or other sensitive information. The credit card validation code (CVC), which ensures the card is in the hand of the user, must be entered for every transaction.

Personal Information Policy

We collect the minimum information necessary to create an account on our site, and require only enough information to verify the identity of our customers. The Information is used for the purposes of operating our gaming services, and for keeping our Players informed of new game developments and new casino promotions (opt-in).

We will never disclose customer information to any third party other than as required for the processing of financial transactions.


In order to use this website, a user must first complete the registration form. During registration, a user is required to give their contact information (such as name and email address). This information is used to contact the user about the services on our site for which they have expressed interest.


We request additional information from the user in order for them to make a purchase and/or request payouts on the site. Here a user must provide financial information (like credit card number and expiration date). This information is used for billing purposes and to process purchases and payouts. If we have trouble processing an order, this contact information is used to get in touch with the user.


A cookie is a piece of data stored on the users hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. For example, the user will not be able to participate in any of our sweepstakes, contests or monthly drawings that take place. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Some of our business partners may use cookies on our site. However, we have no access to or control over these cookies.

Log Files

We use IP addresses to analyze trends, administer the site, track users movement, monitor for fraudulent activity and gather broad demographic information for aggregate use.


If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. This is an opt-in system and we provide instructions for subscribers to unsubscribe at any time.

Bingo Buddies

If a user elects to use our referral service for informing a friend about our site, we ask them for the friend's name and email address. BingoPalace may automatically send the friend a one-time email inviting them to visit the site. BingoPalace stores this information for the sole purpose of sending this one-time email. The friend may contact BingoPalace to request the removal of this information from the database at any time.

Special Offers

We send all new members a welcoming email to verify password and Account ID. Established members will occasionally receive information on promotions, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications.

Site and Service Updates

We also send the user site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or postal mail.

Correction/Updating Personal Information

If a user's personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user's person data provided to us. This can be done by sending a message via our Help Desk. Some type of verification will be required for change of address such as a phone or utility bill with the new address.


Our users are given the opportunity to opt-in for special information. For example, our registration page has an opt-in mechanism so users who register with us can also receive special offers about promotions on our site. Users who no longer wish to receive our newsletter or promotional materials from our partners may opt-out of receiving these communications by following the simple opt-out instructions given in every e-mail.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected. If you have any questions or concerns about this privacy policy please contact us via our Help Desk.